User Satisfaction Related to Public Library Services

Abstract

In this study, user satisfaction on public library services are taken as basis and analysed. User satisfaction research is analysed after informing about theoritical subjects. The purpose of this research is to determine the user satisfaction in terms of user, building, collection and staff, which are the structural elements of the services offered in public libraries. This research has been carried out via survey and the questions were applied on 90 users, each 30 of which were from Ankara Yenimahalle District Public Library, Cebeci Public Library and Oran Sevgi Yılı Public Library separately. After the survey was completed, the findings were evaluated by analysing the data, the results and suggestions were written. In view of the findings obtained from the survey, some titles have been found satisfactory by the users in terms of the services offered in the libraries, but some innovations about other titles have been expected to be carried out and the services have been expected to be developped.