The Library Satisfaction Levels of Students Who Came to Anadolu University via Erasmus Student Mobility Program

Abstract

Library services’ meeting the expectations and needs of the users and causing satisfaction are important factors in the efficiency of libraries that accept the user-focused service understanding. Therefore, libraries’ getting information about the expectations and satisfaction levels of services is a significant topic. By the fact of globalization, there are significant changes in the community of library users and servicing policy. Erasmus, an action to plan aiming at mobility of European students is started in 1987 by the purpose of improving and supporting relations between European countries and nominated countries. Turkey participated to this program in 2004. The purpose of this study is to find out library satisfaction levels of Erasmus students at Anadolu University which is a global university and to compare obtained data here and their satisfaction levels about libraries of their universities. The data of the study were collected via a questionnaire given to 74 Erasmus students at Anadolu University in 2010-2011 academic years. In the collection the data, “Anadolu University Library and Documentation Center Erasmus Student Satisfaction Questionnaire” was used. A total of 13 questions were asked to find out satisfaction levels. In the analysis of the data IBM SPSS Statistics 19 program was used. At the end of the study, most of the students who came to Anadolu University via Erasmus program were found to be satisfied with library services.