E-mail Management Systems as an Enterprise Information Resource

Abstract

This study examines the universal usage and management of e-mail communication and compares with the data, gathered from 28 Turkish institutions. This is a descriptive research in nature and the quantitative data were collected through surveys. It is expected that the results on e-mail communication and its usage styles will shed a ligth into researcher who are working on system development. One of the basic problems of organizational e-mail management systems are lack of e-mail systems including message creation, maintenance, disposition, and long term preservation. Furthermore, the results indicate that integration of human resources management, financial and administrative management systems and archival management systems with e-mail managment system is another major problem.